Why do the new eco-products (cups, straws, strawless lids) cost more than our traditional products?
As with most eco-friendly products, paper and PLA compostable products generally cost more to manufacture than plastics. Additionally, our new strawless lids are more costly to manufacture due to their complex shape and higher material content.
Are your straw-less lids compostable?
No, these are not made of compostable plastic and hence should not be used with our WPS Compostable cold cups. However, they are recyclable in some municipalities, operators should check with their local recycling facility.
When are seasonal products available on your website?
Seasonal beverage ingredients, such as Pumpkin Spice Sauce, are only available for limited times during the year. To ensure you receive these specialty items before our promotions launch dates, sign up for our pre-scheduled shipments.
Learn more information about our pre-scheduled shipment program online, or speak with our Customer Service representatives from 6AM–3PM Pacific, Monday–Friday at 1-800-344-1575 or through the Contact Us page.
I’m interested in new beverage and equipment opportunities for my operation. What is available?
Visit the “Programs” tab of the site menu to check out our exciting options for cold beverages, seasonal pre-scheduled shipments, and more.
Are your products Kosher?
Yes, select products are Kosher and indicated on our product pages. If a Kosher certificate is needed, please reach out to our Customer Service representatives from 6 AM–1 PM Pacific, Monday–Friday at
1-800-344-1575 or through the
Contact Us page.
My coffee tastes bitter or burned. What can cause that taste?
This could be caused by a couple issues:
1) You are using improper dose for your brewer. Ensure you are using the right portion pack associated with your brewer type/size.
2) Your server might be dirty. Be sure to follow regularly scheduled cleaning for your equipment and servers.
If you’d like to speak with our team, our Customer Service representatives can assist you from 6 AM–1 PM Pacific, Monday–Friday at 1-800-344-1575 or through the Contact Us page.
How do I generate a product guide?
Navigate to your account name at the top of the site and select “Product Guide” on the menu. Select the type of product information you need and generate your product guide.
What is the shelf life of Starbucks/SBC coffee?
For shelf life of our unopened packaged coffee, refer to the dates on the coffee packaging for reference. All brewed coffee has a shelf life of 2 hours.
What is the best temperature to brew coffee?
All coffee brewed in equipment sourced from Solutions Lab is brewed in equipment that is already calibrated for the optimal brewing temperature.
How do you store coffee?
Coffee should be stored in a cool, dry place. Opened whole bean coffee should be used within 7 days and ground portion pack coffee should be used immediately after opening.
Where can I find nutritional information on beverages and products?
Nutritional information on our finished beverages is available as a PDF on the bottom of the Recipes page. Nutritional information on products may be found on the bottom of any product page.