Claims
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Can I track the status of my claim request?
To check the status of your claim, you will need to speak with a representative at (800) 344-1575.
Can I edit or cancel my claim request after submission?
To edit or cancel, you will need to speak with a representative at (800) 344-1575.
What happens after I submit a claim request?
Our team will review the request, assess the information provided, and communicate the decision regarding the claim.
When should I submit my claim?
We require all claims to be submitted within 72 hours of receiving the product. You cannot submit a claim before an order has been shipped & invoiced.
How can I submit a claim on the portal?
To deduct the claim amount from your invoice payment, simply indicate the deduction amount when making your payment and submit all supporting details and documentation at the time of payment to nestlesolonbscdedbackup@us.nestle.com.
To submit a claim or credit request, please visit My Claims in your profile. The form does require you to fill it in out in chronological order by first selecting the claim type, then Online Order ID which will automatically populate the Order Date & Nestle Order Number. The rest you will be able to fill in as needed. If you will need to speak with a representative call us at (800) 344-1575.
What should I do if I suspect that the order received is damaged or incorrect upon receiving it?
Be sure to note all damages or shortages before signing for delivery. If possible, take pictures to submit along with the claim.